Retail

Why Inform People?

We work with a wide range of large retailers to help them to resolve the issues that come with a busy retail environment; with lots of people over a large geographical area.

We understand the issues associated with high turnover, limited access to computers and the need for clear and concise actions. Our tools tackle the issues between getting team members and managers to quickly see what they need to complete daily while working in a busy store.

The Inform People online systems have been designed to keep information easy to find, tasks simple to follow and complete, and reporting tools quick to access and in the hands of managers so you can easily see how a store is performing.

Retail FAQs

  • Does everyone in a team need access to a PC?
    No. The system is responsive so it can be accessed on any device connected to the internet with a browser or the Inform People app.
  • How does the platform know what needs doing?
    The platform provides tasks and information based on each user's job title and location in the business to automatically determine what they need to do.
  • Does everyone see everything?
    No. Permissions levels can be calibrated to reflect the way you work and your requirements. This ensures that sensitive data can only be viewed by HR or other specific users.
  • Can managers track their team in real time?
    Yes. Reporting is distributed so that managers can see their store (and area managers their area) and all tasks and reports are accurate at the time the page is loaded.
  • How flexible is the system?
    Modules can be added individually over time to suit your needs, budget, and to your timescale. Tackle your main pressure points first and see the improvements within weeks.
  • What happens when someone leaves?
    When people leave, their access is removed but their actions are retained in the audit trail.

SOLUTIONS

A central page with every outstanding action; accessible on desktop via any web browser, tablet, mobile and via our Android and Apple apps. Users can quickly access what they need to do. The Virtual PA intelligently grows with your system automatically updating as modules are added.

Contact any user directly without any risks of breaching GDPR as all communications are handled within the system, with new accounts available immediately and leavers automatically locked out. Users can also opt in for email alerts if they want.

Make sure your teams are all eligible to work in the UK with a structured process for managers to follow and detailed reporting for head office users to monitor completion, outstanding actions, upcoming expiration for visas etc.

Check that new starters are a good fit for your stores and take follow on actions quickly. With a straightforward two-stage process, you can engage with a new team member as part of their induction to the store, set up a goal review meeting with their line manager and give senior managers a central overview of performance and completion.

Get your qualified new starters online and on payroll within hours rather than weeks, remove the paper from their ‘new starter paperwork’ and turn first days from a day of back office admin to a few quick clicks, freeing up time for practical on the floor experience. Tailored to your organisation, reflecting and improving on your existing process.

Identify your rising stars and understand areas of the business that might need assistance. Collect specific training needs from selected groups of users to build your training calendar and measure the overall health of your business by the performance of your teams. See improvements over time as you implement changes raised by regularly keeping in touch with your people.

Understanding turnover can have a big impact on your business. Do you have any issues that can be addressed that could reduce this figure and have a real impact on the profitability of your stores and your reputation? Build a form, available to leavers, to collect honest feedback to inform your business change.

With a standard set of reports we can show you when people have logged in, how long people have been with your business and what your turnover is. The more you use the system, the more we can report back to you on, all filterable by groups of individuals. So, what do you want to know? Insights is the area where we can investigate to produce the reports and information about your business.

Group together any information you have within Knowledge Base into packages (almost like a newsletter) to push it to groups of users. Share it, get confirmation that they have read it, and monitor interaction in automated reports. When a new starter joins or someone changes roles to fit the requirements for a Share, you don’t need to send it out again, the system is always checking who meets your criteria and will automatically send the document to their Virtual PA as soon as it is relevant.

Making sure the regular daily, weekly, monthly and quarterly checks are done in store can be difficult when recorded on paper or via a non-centralised system. The ‘fudging’ of results to give a better picture or signing the check booklet in back office on the day that the Area Manager visits can be tempting when there is no central oversight. But this leaves your business and your customers vulnerable. Making all your checks tasks on the Inform People system gives you a true view of whether they are being completed on time by a qualified person, and if not, showing you who missed their regular checks so that action can be taken to improve compliance in stores.

Checking that your stores are up to standard can be difficult, with results that aren’t easily shareable, accountable or comparable. Use Inform People to assign checklists to be completed by qualified people, with set time frames, to make sure checks are done. The Virtual PA’s flexible interface allows all these checks to be completed from phones and tablets while moving through the site and integrated reporting presents results that are easy to compare across the business.

A central storage point for all company information where you can upload files, images, videos and documents that are important to your business. Set restrictions on any piece of knowledge to say who can see it, when can they see it and/or where they need to be in the business to see it. With easy to use tools to quickly add, edit and remove information, Knowledge Base can transform how you store documents that the people in your stores need to access. Each person also has their own favourites list for quick access to relevant items.

Whether it is in-person training, arranging a meeting for a performance review or a presentation for users on a development programme, Meetings and Events can handle your room booking, applications and marking attendance. With built in automated reminders and the ability to set manager controls on who can attend certain events it has been proven to be a powerful tool for several of the UK’s largest retailers.

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