Sector - Social Housing

Introduction

With the publication of the Hackitt (Grenfell) Report (Independent Review of Building Regulations and Fire Safety: final report – GOV.UK) the need for clear lines of communication between residents and providers has been more important than ever.

Working in partnership with Active Housing, Inform People are launching a new Auditing System that bridges the gap between the checks test and inspections carried out by Housing Authorities, Tenant Associations and the residents.

Giving tenants selected access to the checks and tests that are being completed in their homes allows the continuation of the “Golden Thread” of communication with all documents kept up to date and easy to acess.

Housing Application

  • The system is responsive so it can be accessed on any devices connected to the internet with a browser.
  • It is web based so can be accessed from anywhere.
  • Permission levels can be manipulated to reflect the way you work.
  • When users leave their access is removed but their actions are retained in the audit trail of actions completed.
  • Quickly see what has been done and what actions have arisen from inspections.

Challenges and Solutions

Virtual PA

Giving auditors, team leaders and senior managers access to the tools to allow them to easily track what needs to be actioned and notifications of updates and changes.

Messaging

Contact team members directly without having to rely on email, this comes with the addition of push notifications through the Virtual PA app

Regular Checks

Making sure the regular daily, weekly, monthly and quarterly checks are done on site can be difficult when done on paper or via a non centralised system. The easy of ‘fudging’ results to give a better picture can be far too easy. The Inform People system will give you a true view if your checks are being completed on time by a qualified person, and if not showing you which sites have missed their regular checks so action can be taken to improve compliance.

Detailed Site Inspections

Checking that your sites are up to standard can be objective opinion based feedback. Using the Inform People system we can put a standard process in place that allows you to assign visits for area managers with set time frames to make sure checks are done and to do it in a way to easily compare the performance of sites within an area, region or across the business.

Knowledge Base

A central point for all knowledge where you can upload files, images, videos and documents that are important to your business. Set restrictions on any piece of knowledge to say who can see it, when can they see it and/or where they need to be in the business to see it. With easy to use tools to quickly add, edit and remove information Knowledge Base and transform how you site documents that sites need to access.

Knowledge Share
Knowledge Share allows you to package any information you have within Knowledge Base to push it to groups of users. Do you have a policy you need all your key holders to agree to? Knowledge Share allows you to share this to everyone, get a confirmation back and then monitor progress in automated reports to see what action has been taken broken down based on your organisational structure. If a new starter joins or someone on is promoted no need to send it out again, the system is always checking who meeting your criteria and will automatically send the document out.

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