We work with a wide range of large hospitality providers to help them to resolve the issues that come with a busy work environment; with lots of people, lots of guests and spread often over a large geographical area.
We understand the issues associated with high staff turnover, limited access to computers during the work day and the need for clear and concise actions that can be completed with minimal fuss. Our tools tackle the balance between getting team members and managers to quickly see what they need to complete daily while working in a busy public facing environment.
The Inform People online systems have been designed to keep information easy to find, tasks simple to follow and complete, and reporting tools quick to access and in the hands of managers so you can easily see how a location is performing.
A central page with every outstanding action; accessible on desktop via any web browser, tablet, mobile and via our Android and Apple apps. People can quickly access what they need to do. The Virtual PA intelligently grows with your system automatically updating as modules are added.
Contact any other user directly without any risks of breaching GDPR as all communications are handled within the system, with new accounts available immediately and leavers automatically locked out. Users can also opt in for email alerts if they want.
Messaging is a core part of the Virtual PA. Read more about it here.
Make sure your teams are all eligible to work in the UK with a structured process for managers to follow and detailed reporting for head office users to monitor completion, outstanding actions, upcoming expiration for visas etc.
Check that new starters are a good fit for your teams and take follow on actions quickly. With a straightforward two-stage process, you can engage with a new team member as part of their induction, set up a goal review meeting with their line manager and give senior managers a central overview of performance and completion.
Get your qualified new starters online and on payroll within hours rather than weeks, remove the paper from their ‘new starter paperwork’ and turn first days from a day of back office admin to a few quick clicks, freeing up time for practical hands on experience.
The steps required for a new team member to complete as part of Onboarding and User Management are tailored to your business, reflecting and improving on your existing process. We will also advise on any tips, tricks or best practice from other hospitality leaders who have had real success from thinking differently while getting their new people on the system.
Regular check-ins between managers and team members allow you to identify your rising stars and understand challenges facing your people that could be improved with assistance. Collect specific training needs from selected groups of users to build your training calendar and measure the overall health of your business by the performance of your teams. See improvements over time as you implement changes raised by keeping in touch with your people.
Understanding turnover can have a big impact on morale, team cohesion and finances. Do you have any issues that can be addressed that could reduce this figure and have a real impact on the profitability of your stores and your reputation? Build a form, available to leavers, to collect honest feedback to inform your business change.
The Inform People platform can produce a standard set of reports such as when accounts most recently logged in (address those not doing their tasks), how long people have been with your business (identify and reward long service) and what your turnover is. The more you use the system, the more we can report back to you on, all filterable by groups of individuals, so what do you want to know? Insights is the area where we can investigate your data and give you actual stats to inspire changes and bring real business benefits.
Group together any information you have within Knowledge Base into packages (almost like a newsletter) to push it to groups of users. Do you have a policy you need all your key holders to agree to? Knowledge Share allows you to share this to key holders specifically, get a confirmation back that they have read it, and monitor interaction in automated reports (filterable based on your organisational structure). When a new starter joins or someone changes roles to fit the requirements for that Share, you don’t need to send it out again, the system is always checking who meets your criteria and will automatically send the document to their Virtual PA as soon as it is relevant, drastically cutting down on email admin.
Making sure the regular daily, weekly, monthly and quarterly checks are done on site can be difficult when recorded on paper or via a non-centralised system. The ‘fudging’ of results to give a better picture or signing the check booklet in back office on the day that the Area Manager visits can be tempting when there is no central oversight. But this leaves your business and your customers vulnerable. Converting all of your checks into tasks on the Inform People system gives you a true view of whether they are being completed on time by a qualified person, and if not, showing you who missed their regular checks so that action can be taken to improve compliance.
Checking that your venues are up to standard can accidentally default to objective opinion based feedback, delivered by Area Managers in meetings in non-standard formats. These reports can be difficult to share, confirm or compare. Instead, by using the Inform People system we can put a standard process in place that allows you to assign checklists to be completed by certain qualified people, with set time frames, to make sure checks are done. The Virtual PA’s flexible interface allows all these checks to be completed from phones and tablets while moving through the venue and integrated reporting presents results that are easy to compare across the business.
A central storage point for all company information where you can upload files, images, videos and documents that are important to your company. Set restrictions on any piece of knowledge to say who can see it, when can they see it and/or where they need to be located to see it. With easy to use tools to quickly add, edit and remove information, Knowledge Base can transform how you store documents that your teams need to access. Each person also has their own favourites list for quick access to relevant items.
Whether it is in-person training, arranging a meeting for a performance review or a presentation for users on a development programme, Meetings and Events can handle your room booking, applications and marking attendance. With built in automated reminders and the ability to set manager controls on who can attend certain events, it has been proven to be a powerful tool for several hospitality providers already.