Businesses in the hospitality industry often come up against several challenges. There are work shortages, high staff turnovers, and thousands of customers who all deserve top-quality service. But one of the biggest challenges is maintaining compliance.
There are numerous rules and regulations hospitality businesses must comply with. However, one of the most difficult things to navigate is knowing how to enforce these compliance issues with a continually changing workforce.
Workers not only need to understand the regulations, but they also need to comply with them. In an industry known for high rates of staff turnover, this can lead to increased training costs and a lot of money spent monitoring whether all staff are doing the tasks they should be. With so much to keep on top of, it’s no wonder some companies end up with large fines at their feet.
In this article, we’re looking at the most difficult parts of compliance in large hospitality businesses and how you can address them.
Tasks to remember
The areas where hospitality businesses need to be vigilant with compliance are in:
- Health and safety checks and risk assessments
- Fire safety
- Air conditioning
- PCI DSS
Failure to follow the correct processes in any of these areas can carry hefty fines. But there’s a simple way to ensure your business remains compliant in all areas without unnecessary expenditure, extra staff, or increased training.
Compulsory audits are in place to ensure your company is compliant. However, they often come too late for you to highlight and change any areas of your company that are failing in compliance. They may lead to penalties and a hit to your reputation. But non-compulsory audits can ensure your business stays on track.
The benefits of carrying out extra and regular audits in hospitality mean:
- You’ll regularly test your systems to ensure they continue to operate the way they should despite changes
- You can identify areas of weakness before they cause a problem for your customers, staff, or business
- You’ll be able to learn from mistakes
- You can make informed decisions about how to adapt your processes to ensure total compliance and introduce more effective processes
- You’ll avoid penalties and lawsuits due to a lack of compliance
- It’ll help you protect assets and reduce the possibility of fraud
- It’ll improve business efficiency
Boosting the number of audits you produce sounds expensive and time-consuming. But when you consider the efficiency technology can bring to the auditing process, you could find there’s a time-efficient, affordable way to monitor business compliance across offices and countries.
One of the first steps to carrying out better internal audits is making the process paperless. You should invest in software which allows you to research and record information digitally, preferably on a mobile device if you need to complete walkthroughs. This will reduce your environmental impact and make audits easier to complete, analyse, and store. You’ll waste no time or money printing and distributing documents to the right people. You can just do it automatically online.
Your auditing software should automatically update the correct users when they need to complete an audit. The best software allows you to schedule regular audits so they occur automatically. And you may also benefit from automatic updates when audits are complete or outstanding. Great auditing software means there are tools to turn the data you collect into useful information to guide your business’s next steps towards full compliance.
It’s technology like this that keeps multinational companies and large businesses in the clear, free to focus on unencumbered growth and fantastic customer service.
Inform People’s auditing tools have been meticulously designed to streamline and boost the impact of audits in large, multinational hospitality companies. With Inform People, you can schedule regular audits, create bespoke one-off audits, conduct exit interviews, and analyse your data automatically. You can sit back and watch Inform People do the hard work so compliance is easy. For more information, visit our website or call us on 0161 713 4104.