Social Housing

Why Inform People?

With the publication of the Hackitt (Grenfell) Report (Independent Review of Building Regulations and Fire Safety: final report – GOV.UK) the need for clear lines of communication between residents and housing providers is more important than ever.


Working in partnership with Active Housing, Inform People are launching a new Auditing System that bridges the gap between the checks, tests and inspections carried out by Housing Authorities, Tenant Associations and the residents who want to read them.


Giving tenants selected access to the checks and tests that are being completed in their homes allows the continuation of the “Golden Thread” of communication with all documents kept up to date and easy to access.

Social Housing FAQs

  • Does everyone in a team need access to a PC?
    The system is responsive so it can be accessed on any device connected to the internet with a browser or the Inform People app.
  • Does everyone see everything?
    No. Permission levels can be calibrated to reflect the people in your buildings and your requirements. This ensures that completed reports are visible and viewed only by specific users in specific locations but other information is available globally.
  • How does the platform know what needs doing?
    The platform provides tasks and information based on each user's role and location to automatically determine what audits and checks they need to complete, when and where and highlights to central admins anything that has been missed or left incomplete.
  • Can completion be monitored in real time?
    Yes. Reporting is distributed so that platform admins can see the buildings they are responsible for and all tasks and reports are accurate at the time the page is loaded.
  • How flexible is the system?
    Each audit, check and risk assessment can be converted from a paper process to an online record. More forms can be added individually over time to suit your growing needs and inline with changing policies.
  • What happens when user accounts are made inactive?
    Access is removed but their actions are retained in the system’s audit trail so all completed checks are available, no matter who completed them.


A central page with every outstanding action; accessible on desktop via any web browser, tablet, mobile and via our Android and Apple apps. Giving auditors, senior managers and admins access to the tools to allow them to easily track what checks are outstanding, what follow on fixes need to be actioned and any notifications of updates and changes. The Virtual PA intelligently grows with your system automatically updating as modules are added.

Find out more about the Virtual PA.

Contact the people using the platform directly, without having to rely on email or edits to external contact lists. With the addition of push notifications through the Virtual PA app, your whole team can be kept in the loop.

Messaging is a core part of the Virtual PA. Read more about it here.

Making sure that regular daily, weekly, monthly and quarterly checks are done on site can be difficult when recorded on paper or via a non-centralised system. The idea of ‘fudging’ results to give a better picture can be far too easy on paper and isn’t comparable from one check to the next. This leaves you and your residents at risk. The Inform People system will give you a true view of whether your checks are being completed on time, by a qualified person and in a standardised format. In cases where your checks aren’t being completed, you can see which sites have missed their regular checks so that actions can be taken to improve compliance moving forward.

Find out more about Audits.

Checking that your sites are up to standard can accidentally default to objective opinion based feedback written up in non-standardised notes which aren’t easily shareable, accountable or comparable. Instead, by using the Inform People system, we can put a standard process in place that allows you to assign checklists to be completed by specific qualified people, with set time frames, to make sure checks are done. The Virtual PA’s flexible interface allows all these checks to be completed from phones and tablets while moving through the building and integrated reporting presents results that are easy to compare across all sites.

Find out more about Audits.

A central point for all knowledge where you can upload files, images, videos and documents that are important to your business. Set restrictions on any piece of knowledge to say who can see it, when can they see it and/or where they need to be located to see it. With easy to use tools to quickly add, edit and remove information, Knowledge Base can transform how you store documents that the people in your sites need to access. Each person also has their own favourites list for quick access to relevant items.

Find out more about the Knowledge Base.

Knowledge Share allows you to package together any information you have stored within Knowledge Base and push it to groups of users via a notification on the Virtual PA. Set up a Share, get confirmation back from readers, and then monitor progress in automated reports. If a new account is created that matches the rules for an existing Share, unlike email, there is no need to send it out again; the system is always checking who meets your criteria and will automatically send them the link.

Find out more about Knowledge Share.